Anyone had good/bad experience with Saragas Eye & Laser Center?

[an-art-worker.livejournal.com]

Anyone had good/bad experience with Saragas Eye & Laser Center (on Highland)?

I started going there because it was close by. They have been having me come in for 2 appointments every 6 months. I don't have anything especially wrong with my eyes (needed reading glasses). When I have asked why 2 appointments - can't I do both tests in one visit, I have gotten huffy treatment, like I was being a creep or something. I was in there today for an eye exam and then the first of these two tests - and they had me sit at the machine and told me they were only going to do one eye - that I had to come back for another appt to do the other eye. Huh? That's a new wrinkle. When I asked, I again got the huffy treatment but someone mentioned something about what insurance would cover (and made some crack about me being paranoid). Well... my co-pay is $35. x 2 visits so I'd uh...kinda like to do both eyes at the same time...since I am sitting in the chair and we always did both eyes before.

Does any of this sound like standard operating procedure? They also got kind of huffy when I didn't want to buy their designer frames for my reading glasses. Sorry if this is or sounds like a rant - and I don't want to malign the place but it seems kind of weird.

Comments

[lena-a-mermaid.livejournal.com]

I don't think you have to call your insurance company to know that this place is scamming you. They are. Maybe they are getting paid by the insurance company for one visit or one procedure but want to get the extra co=pays from you to earn more money. Stop going to them and go somewhere else. The Porter Square one is a convenient choice. I've been there and they are nice (although they recently stopped accepting my vision insurance). Generally I get everything done on one visit. One time I had my exam, but couldn't do the glaucoma test that day and they did have me come back another day to do it, but they did not charge me a second co-pay for that second visit. It was counted as part of the first.

Another thing is that they should not be treating their patients in any "huffy" way under any circumstances.

How long has this been going on? How often has your prescription changed and have they sold you a new pair of glasses? When they said the prescription had changed, had you previously noticed that your glasses hadn't been as clear as when you first got them?

You might consider calling the insurance company and reporting them. You might consider calling whoever regulates Eye places and reporting them.

If you only need reading glasses, and aren't having problems using them and don't have glaucoma or a history of it in your family or diabetes, you might only need to go to the eye doctor every two years.