Anyone had good/bad experience with Saragas Eye & Laser Center?

[an-art-worker.livejournal.com]

Anyone had good/bad experience with Saragas Eye & Laser Center (on Highland)?

I started going there because it was close by. They have been having me come in for 2 appointments every 6 months. I don't have anything especially wrong with my eyes (needed reading glasses). When I have asked why 2 appointments - can't I do both tests in one visit, I have gotten huffy treatment, like I was being a creep or something. I was in there today for an eye exam and then the first of these two tests - and they had me sit at the machine and told me they were only going to do one eye - that I had to come back for another appt to do the other eye. Huh? That's a new wrinkle. When I asked, I again got the huffy treatment but someone mentioned something about what insurance would cover (and made some crack about me being paranoid). Well... my co-pay is $35. x 2 visits so I'd uh...kinda like to do both eyes at the same time...since I am sitting in the chair and we always did both eyes before.

Does any of this sound like standard operating procedure? They also got kind of huffy when I didn't want to buy their designer frames for my reading glasses. Sorry if this is or sounds like a rant - and I don't want to malign the place but it seems kind of weird.

Comments

[ayelle.livejournal.com]

Wow, and to think I thought my childhood optometrist was bad because he didn't listen to me closely enough to figure out I had astigmatism for two years! The rudeness is unacceptable, and the 2 (or is it 4?) exams a year sounds completely absurd to me -- gouging, in fact, which is not an adjective I want to have associated with my eye care people.

Plenty of eye care plans only cover visits once every two years after age 18. Once a year is obviously better, but unless there's something wrong I can't imagine having to go more often than that.

The best eye doctor I had in my whole life was the independent optometrist I had in college -- but if you don't know an excellent independent, chains aren't necessarily a horrible way to go. I had a good experiences with the eye doctor at the Lenscrafters in Coolidge Corner (what a revelation it was to have someone who asked me questions and listened to my answers). And I didn't see the eye doctor, only the... er... the one who helps you pick frames (I've evidently forgotten the proper title -- is that the optician?) at the Pearle Vision in Arsenal Mall, but that seemed like a fine experience as well. When I came back after 3 weeks complaining that my new antiglare lenses were all scratched up, they showed me how I had been cleaning them wrong but still replaced them for free.