Internet

[snowwand.livejournal.com]

What are the internet providers in the Somerville/Medford area? Are any of them cheaper than Comcast?

Thanks!

Comments

[librarybrandy.livejournal.com]

We used RCN (cable internet, 5.0 mbps) for three weeks when we moved up here. Poor connections, dropped connections, low bandwidth, lousy techs who hooked us up wrong in the first place, tech support that didn't know how to fix it, all that. ("Low bandwidth", in this case, means I ran the cnet.com bandwidth meter, and it suggested we upgrade to a 56k dial-up modem.) I sat on hold with tech support for literally hours for them to not fix the problem, and then I sat on hold with customer service for another hour to cancel. And then another half-hour when, a month later, I got a bill from them. And then another 45 minutes a month after THAT, when I got another bill and a threat to disconnect our service if we didn't pay.

They've finally sent me something telling me I have a $6 credit. Will I see that money? Stay tuned to find out!

We switched to Comcast and had no problems at all. It's more expensive, yes, but it WORKS.

[snowwand.livejournal.com]

Interesting...I've never dealt with RCN so its good to hear stories like this

RCN

[masswich.livejournal.com]

I guess every experience is different - I had a very bad experience with Verizon DSL when I moved from Inman Sq. to Teele Sq. and then switched to RCN 5.0 - no problems, very reliable and fast, $17 a month.

[phoenixy.livejournal.com]

That sucks. I have to say that my experiences with RCN have been pretty good--the tech who came to install it was great, it works fine in general, and when we had an outage, the phone technician spent around 15 minutes trying to fix the problem from his end, then set up an appointment for a technician to come by in two days. The problem magically fixed itself the next day, however. I do agree with you that the hold times when you call are really long (like 25-40 minutes), but I've generally gotten good service after reaching a human.

[librarybrandy.livejournal.com]

We had similar problems when we lived in Newton, with the dropped connections and all. Then we moved to Providence, and when we came back up here (Teele square), I'd forgotten it was RCN we'd had so much trouble with. By that time we had entirely different equipment, so that couldn't have been the problem. I'm honestly surprised to hear that nobody else has problems with them.

[out-2-lunch.livejournal.com]

I live in Newton and have lots of problems with RCN. Our internet goes down at least once a month.