That sucks. I have to say that my experiences with RCN have been pretty good--the tech who came to install it was great, it works fine in general, and when we had an outage, the phone technician spent around 15 minutes trying to fix the problem from his end, then set up an appointment for a technician to come by in two days. The problem magically fixed itself the next day, however. I do agree with you that the hold times when you call are really long (like 25-40 minutes), but I've generally gotten good service after reaching a human.
no subject
Date: 2006-11-02 01:54 pm (UTC)