kvetching (sometimes) works!

[hakamadare.livejournal.com]

so, remember the flap about T-Radio a few weeks back? i (and apparently many others) wrote in, and the MBTA listened.

Dear MBTA Customer:

Thank you for taking the time to let us know your thoughts on T-Radio. As we stated at the launch of this pilot test, MBTA riders would determine the fate of T-Radio. We have heard from a number of riders on a wide range of issues including the content and style.

Consequently, as of Thursday, October 25th, T-Radio will be suspended. While it is suspended, personnel from the MBTA and Pyramid Radio (the operator of the pilot program) will review and discuss the hundreds of emails received. Following a sufficient period of consideration, MBTA staff will present a recommendation on how the comments and suggestions might be addressed and whether a resumption of the pilot program is advised.

As always, we will continue to try and make your commute better through various means, and always ask for your feedback.

Thank you again for taking the time to write and have your voice heard. Its appreciated.

so, they’re turning it off for the time being. please, even if you did before, complain again and ask them to abandon the idea.

-steve

Comments

[elements.livejournal.com]

I got the canned response too. YAY.

Fingers crossed, but they must have had overwhelming negative feedback to both suspend (not yet *terminate* though) the program and to send a canned reply at all (never had a reply from the T before).