chenoameg.livejournal.comI love the Somerville library, and I have had excellent service at the West branch.
In the past when I have been unable to make it to the library in the week that my held book was there, I called and they were happy to check the book out to my account. This was a win for everyone; I got the book, and they didn't pay for shipping the book around. And, since they checked out the book to me, I didn't keep it for any longer than my share of time.
This week, when I was unable to freeze a hold on a request before my vacation, the book arrived while I was out of the state. I called and asked if they could help me, and they seemed reluctant. I explicitly asked if they could check the book out to me, and they said that they don't do that anymore because it's not fair to keep the book out of circulation. I pleaded my case and they did agree to do it (with the undertone of "just this once").
Can anyone shine light on this new policy? I find it bewildering, since it doesn't help anyone, and it costs the library money.