UPS Delivery

[kerlin.livejournal.com]

Has anyone else had problems with UPS delivery?

We're in Winter Hill, and for the last few weeks UPS has been refusing to deliver *any* package without a signature in person. Given that my boyfriend and I both have full time jobs, and can't sit around all day waiting for packages to arrive, this means that some packages have been returned to the sellers.

We've tried calling UPS and giving explicit instructions to leave packages at the back, private door to our apartment; leaving notes (the most recent UPS slip was left on TOP of our note saying to leave the package at the back door); calling shippers and having them designate the package as no signature necessary.

The driver is leaving slips in which he crosses out the area on the back where we can sign, and where it says "the sender required a signature at the time of delivery" he's crossed out "the sender" and written "UPS." He's also underlined "at the time of delivery," and scribbled over the spot where we can check where to leave the package.

I've just called UPS AGAIN and in theory the Somerville distribution center will be calling me back at some point today. With our schedules it is extremely difficult to drive to the out-of-the-way distribution center and pick the packages up directly, but I'm going to reschedule some things and try to go in person tonight to explain to them in small words that they are in the business of delivering packages.

Does anyone else have any ideas? suggestions? similar problems?

(For the record FedEx delivers quite happily to the back door with a 100% success rate so far.)

Comments

[ron_newman]

Any possibility that they rang the wrong bell, maybe because they couldn't read which bell belonged to which occupants? (I've done that plenty of times myself.)

[pierceheart.livejournal.com]

No possibility - the note was attached to my mail box, right below my bell, and the printed name plate.

He walked up slapped the note on the box, and left.

I started using FedEx after that, or having stuff delivered to work.

[perspicuity.livejournal.com]

i've had the frequently happen with late [substitute] drivers who need to make up time ... and then went and chased the guy down on foot or bicycle while he was still in range "uhm, hi, i was sitting on the second story porch waiting for you and you didn't ring the buzzer" -- "yes i did" -- "sure. gimme." call the main office is a great way to get a new driver fast :P

my regular guy KNOWS what to do, and worst case, will leave it with "the ladies" at least.

biggest hassles are with the USPS folx, who sometimes don't want to be hauling too many boxes ;) [go pick'em up you punk]

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[skate97.livejournal.com]

Nah, they do this a lot. My in-laws live in a building where there's a channel they can watch on tv that shows the front door, so you can see when visitors are coming. My brother in law works from home, and watches to see when UPS comes with packages, because they come, put up notices that they attempted delivery on every mailbox that has a package, don't ring any bells, then leave. Because they find it annoying to ring multiple bells in an apartment complex to deliver packages. Not that that's their job or anything.

[lonelyholiday.livejournal.com]

I don't understand this. I would call it laziness if they skipped the stop altogether and put an attempt into the system somehow... But if they're going to go to the address and put up the notices, why not ring the bells? Isn't the policy that they make a second attempt the next day if you're not home? So actually making the delivery would be the "lazy" way out, save yourself the same trip the next day...

Am I missing something?

[skate97.livejournal.com]

If you are, I am too. It boggles my mind that they do this continually. Last time, the UPS guy, when he called, was like "well I'm on such and such a street" and my BIL went there and met him, because he was delivering a present for his kid's birthday and if he didn't get it then, it wouldn't be delivered until after the weekend. The driver wouldn't come back even though he would be passing his street (their neighborhood is on a street that leads to a peninsula, there's no choice but to turn around).

[screamylungzout.livejournal.com]

i imagine if theres a specific delivery date the package needs to be delivered by, they have to leave a note that says that UPS showed up-otherwise the company looks bad. but they dont have to sort through the packages and the doorbells that day?

[emcicle.livejournal.com]

I have had this happen many times as well, here in Davis. (not recently, but in the past few years for sure)

[skate97.livejournal.com]

I'm glad they brought your stuff back. This happens to my in-laws all the time, in their apartment complex. The driver always says he attempts but never rings the bell, and when they call UPS to complain, they always say the driver says he rang the bell and that he can't go back because it will mess up the schedule. Even though they can WATCH THE FRONT DOOR on tv and know he never rings the bell.

We use them for work deliveries a lot, and they get really upset when we have an event and need to ship a lot of packages. Meh.

[koshmom.livejournal.com]

Can they make a video of them not ringing the doorbell, then send that to UPS to prove that the driver is lying? It's hard to deny a video.

[skate97.livejournal.com]

I think they could, like, video tape the tv, but the channel is to see when visitors or delivery people are arriving, I'm not sure they could set the DVR for it or anything. Hmm.

[clevernonsense.livejournal.com]

I had a $900 lens disappear from my building's lobby a couple months ago (the same week there were several other folks with the same problem of missing packages). The kicker was, the shipping label said signature required but they left it anyhow (at least according to the tracking info).

Thankfully Amazon is awesome and sent another item and I had no other problems. Amazon even sent it fedex the second time :)

I do prefer fedex in general, but I've also had great UPS drivers so I dunno, I hardly would blame a driver for not leaving a package where he/she didn't think it would be safe.