UPS Delivery

[kerlin.livejournal.com]

Has anyone else had problems with UPS delivery?

We're in Winter Hill, and for the last few weeks UPS has been refusing to deliver *any* package without a signature in person. Given that my boyfriend and I both have full time jobs, and can't sit around all day waiting for packages to arrive, this means that some packages have been returned to the sellers.

We've tried calling UPS and giving explicit instructions to leave packages at the back, private door to our apartment; leaving notes (the most recent UPS slip was left on TOP of our note saying to leave the package at the back door); calling shippers and having them designate the package as no signature necessary.

The driver is leaving slips in which he crosses out the area on the back where we can sign, and where it says "the sender required a signature at the time of delivery" he's crossed out "the sender" and written "UPS." He's also underlined "at the time of delivery," and scribbled over the spot where we can check where to leave the package.

I've just called UPS AGAIN and in theory the Somerville distribution center will be calling me back at some point today. With our schedules it is extremely difficult to drive to the out-of-the-way distribution center and pick the packages up directly, but I'm going to reschedule some things and try to go in person tonight to explain to them in small words that they are in the business of delivering packages.

Does anyone else have any ideas? suggestions? similar problems?

(For the record FedEx delivers quite happily to the back door with a 100% success rate so far.)

Comments

[skate97.livejournal.com]

I'm glad they brought your stuff back. This happens to my in-laws all the time, in their apartment complex. The driver always says he attempts but never rings the bell, and when they call UPS to complain, they always say the driver says he rang the bell and that he can't go back because it will mess up the schedule. Even though they can WATCH THE FRONT DOOR on tv and know he never rings the bell.

We use them for work deliveries a lot, and they get really upset when we have an event and need to ship a lot of packages. Meh.

[koshmom.livejournal.com]

Can they make a video of them not ringing the doorbell, then send that to UPS to prove that the driver is lying? It's hard to deny a video.

[skate97.livejournal.com]

I think they could, like, video tape the tv, but the channel is to see when visitors or delivery people are arriving, I'm not sure they could set the DVR for it or anything. Hmm.