Come one, come all, come get your Kickass Cupcakes!

[kickasscupcakes.livejournal.com]

 

Hey there Davis Square...it's finally here...opening day is Saturday, September 8th...you can check out my website www.kickasscupcakes.com for all the details...hope to see you all there soon!
Sara

Comments

Re: Fail.

[wildflowersoul.livejournal.com]

Wow. You know, if you google around, you'll find a lot of very similar critiques of the Kickass products and services, centered on: size/price ratio, cake consistency, and customer service. Judging from this response to customer comments, I can see where the complaints on the customer service end of things are coming from; you seem to be completely uninterested in honest reactions from actual customers (or maybe I just don't "get" your cupcakes, whatever that means). For what it's worth, this thread on Chowhound (http://www.chowhound.com/topics/404793) leads me to believe that the Daily Candy is pretty suspect.

Look, here's what I've gathered from tasting your product (strawberry shortcake cupcake... I went in intending to buy a dozen to take to a party, but felt that $33 for a dozen is just too steep a price) and reading other reviews online, a simple solution of increasing cupcake size to something that people can look at and say "yes, that's a $3 cupcake" would probably score you some more repeat customers. Certainly you can't please everyone all the time, but if cupcakes are so very personal, then you might end up selling to a select few persons.

I want to be a repeat customer, but I'll be waiting to hear how things shake down once you're more settled in and have had a chance to maybe consider the feedback that's out there.