Come one, come all, come get your Kickass Cupcakes!

[kickasscupcakes.livejournal.com]

 

Hey there Davis Square...it's finally here...opening day is Saturday, September 8th...you can check out my website www.kickasscupcakes.com for all the details...hope to see you all there soon!
Sara

Comments

Re: Fail.

[kickasscupcakes.livejournal.com]

I'm sorry you didn't like my cupcakes, but comparing them to Lyndell's just doesn't work. Lyndell's is able to charge 1.50 for their cupcakes because they use cheap ingredients-hydrogenated fats, oil and artificial flavors in their cupcakes. Kickass cupcakes are all natural, made with butter, eggs, local dairy milk and cream, real vanilla and no artificial flavors, preservatives or trans fats. Can Lyndell's say that?
As they say, you get what you pay for. I completely get that you like their cupcakes better, after all cupcake are a personal thang. Some people get my cupcakes, some don't. Check out Daily Candy today to see who does.
That fishy odor comment is just completely uncalled for.That's just rude. What's up with that????

Re: Fail.

[wildflowersoul.livejournal.com]

Wow. You know, if you google around, you'll find a lot of very similar critiques of the Kickass products and services, centered on: size/price ratio, cake consistency, and customer service. Judging from this response to customer comments, I can see where the complaints on the customer service end of things are coming from; you seem to be completely uninterested in honest reactions from actual customers (or maybe I just don't "get" your cupcakes, whatever that means). For what it's worth, this thread on Chowhound (http://www.chowhound.com/topics/404793) leads me to believe that the Daily Candy is pretty suspect.

Look, here's what I've gathered from tasting your product (strawberry shortcake cupcake... I went in intending to buy a dozen to take to a party, but felt that $33 for a dozen is just too steep a price) and reading other reviews online, a simple solution of increasing cupcake size to something that people can look at and say "yes, that's a $3 cupcake" would probably score you some more repeat customers. Certainly you can't please everyone all the time, but if cupcakes are so very personal, then you might end up selling to a select few persons.

I want to be a repeat customer, but I'll be waiting to hear how things shake down once you're more settled in and have had a chance to maybe consider the feedback that's out there.

Re: Fail.

[puckbear.livejournal.com]

Let's compare them to the current standard-bearers of cupcakes then - New York's Magnolia and Buttercup Bake Shop. Both are cheaper ($1.85 a cupcake) and larger and yet still use natural ingredients. Plus you can't tell me that their rent is less than yours.

Welcome to the neighborhood, I hope you do well because I'm all for locally owned business. But consider us your focus group. You can either disregard what we say as a bunch of crazy internet folk, or take it to heart that we are a cross-section of your customers.

Re: Fail.

[stagnicity.livejournal.com]

There is a disease amongst many small-business owners that's a strange mix of superiority and deafness; while you seem to be showing some signs of it, I hope you don't succumb.

The folks I know who have tried out your product seem to all say the same thing: liked the product, horrified at the price. Amongst comments online, both on here and in other forums, people seem to feel comparably. Maybe you can thrive as a business charging these prices while also snubbing your nose at what is, for a lot of people, just standard protocol and customer-appreciation at bakeries: a discount on a dozen.

Then again, maybe you can't. But one way or another, what comes across as a barely-veiled and snotty attitude towards a dissatisfied customer isn't the way to do it. Some people "get" your cupcakes, some don't? Please. That sounds like an excuse for avoiding some self-reflection.

Also, I hope you've got evidence for your statements about Lyndell's; maybe you're new in business and don't understand that unsubstantiated and direct claims like that are things you can be sued over. Plus, it's just kind of bad form.

Enough of this cupcakery.